User level: Level 1 (4 points)My iPad model A2902 11" Wi-Fi shows a white bright light on the screen continuously. This has happened in 1 1/2 years of purchase and careful use. I tried the following:
1) Switched off the device completely and restarted.
2) System updated with iPadOS 27.0.1
Still the issue is not resolved! Is the iPad of such a low durability in spite of diligently used? Is there any other cost effective solution please?
Posted on Oct 15, 2026 11:07 PM
User level: Level 10 (334,506 points)Oct 16, 2026 4:54 AM in response to DonumDei
You can easily determine if your iPad has a screen hardware or a software issue. A reliable method to confirm a screen or other hardware fault is to take a screenshot when the fault is evident - and then review the captured screenshot image...
When reviewed, if the bright light or other screen disturbance is not present in the screenshot image, then you have demonstrated that you have a hardware fault that, sooner or later, may become sufficiently severe that repair or replacement of the iPad are the only options. If the issue is visible in the screenshot, then something other than hardware will be the cause.
Note: When reviewing the image, rotating the iPad screen orientation by 90°, from Portrait to Landscape, will ensure that the image does not coincide with screen defects if present. Viewing the image on a different device may be easier and conclusive.
Take a screenshot on your iPad – Apple Support
If the test indicates that a hardware fault (as, given your description this is perhaps likely) a visit to the Genius Bar at your local Apple Store is recommended - where the technicians will be able to test and assess your iPad. This will likely inform your next steps:
Originally posted at discussions.apple.com/thread/256377052