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Bymaan
User level: Level 1 (4 points)

AirPods Pro 2 charging case not showing location in Find My after iOS 27 update

Hello, I need technical assistance with my AirPods Pro 2. After updating my iPhone to iOS 27, the charging case stopped showing its location in Find My, although the AirPods and case battery level still appear normally. The case location worked before the update. I have already reset and re-paired my AirPods, but the issue persists.


Could you please run a diagnostic test and check whether this is a software issue or a problem with the charging case?


[Re-Titled by Moderator]

Original Title: Find my

Posted on Oct 15, 2026 9:32 PM

2 replies

Mac Jim ID
User level: Level 10 (105,996 points)

Oct 15, 2026 9:53 PM in response to Bymaan

Make sure your AirPods firmware has been updated to 9A348. It was released on September 14th, the same day as iOS 27.

About firmware updates for AirPods - Apple Support


You are not speaking to Apple here as this is a Community forum of other user and we have no way to run a diagnostic check on your AirPods. If you would like to speak to Apple, you can contact them directly or schedule an appointment at a store.


Alancito
User level: Level 7 (31,566 points)

Oct 16, 2026 2:57 AM in response to Bymaan

Bymaan wrote: "...After updating my iPhone to iOS 27..."

Bymaan ~ What model of iPhone is it?...


Settings > General > About > Model Name


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Originally posted at discussions.apple.com/thread/256377024