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Panicqq
User level: Level 1 (4 points)

iPhone 17 activation locked after repair, cannot unlock

I got my Iphone 17 repaired at an apple store a few days ago after it was damaged where before they repaired the device, I turned find my off, which also said it would be removed on the 11th of November (?), and when I got the phone back to set it up again, it now has an activation lock.


I have tried my previous Icloud account that was on the phone and what I always use on all my apple devices but they didn't work. The account name for the hint on the bottom looked nothing like my email I always used so I tried my friends email as I was connected to a family looked more similar but that didn't work either.


I tried restoring by connecting to my Mac but it only came up with the same screen, I have also contacted apple support but they keep stating that there is no activation lock!


Has anyone else experienced anything similar?

Posted on Oct 15, 2026 8:06 PM

1 reply

Smilin-Brian
User level: Level 10 (97,882 points)

Oct 16, 2026 4:26 AM in response to Panicqq

Thank you for reaching out. 🤗


According to Apple:


Remove Activation Lock on the device

Follow the onscreen steps to enter the Apple Account and password you used to set up your device or your device passcode. If you don't remember your Apple Account, try to sign in with an email address or phone number that you regularly use for Apple services.


Learn how to find your Apple Account or reset your Apple Account password.


If your device is owned by a business or educational institution, please contact your IT department or manager. 


Remove Activation Lock on the web if a device is offline

For iPhone, you might be able to remove Activation Lock on the web even if your device isn't offline.

  1. Go to www.iCloud.com/find.
  2. Sign in to your Apple Account.
  3. Select the device that you want to remove from iCloud.
  4. Click Remove This Device.


Start a support request

If you need help removing Activation Lock and have proof of purchase documentation, you can start an Activation Lock support request.


Thanks again for reaching out. 👍🏼


Take care! 👋🏼😉

Smiliñ 😎 Brian | Community Volunteer

Originally posted at discussions.apple.com/thread/256376990