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christalbates75
User level: Level 1 (4 points)

Touch ID disabled but required to turn off stolen device protection

My phone automatically turned on stolen device protection. It disabled my touch ID. I woke up to not being able to use my home button or anything associated with touch ID. When I try to turn of stolen device protection, it tells me I need to use touch ID to turn it off but touch ID is disabled. I have already tried the tip of removing the device from my account but that did not work and did not enable touch ID and it did not turn off stolen protection. It still says touch Id required and then immediately says touch ID is disabled. Someone please help the closest apple store is hours away and customer service was no help

Posted on Oct 15, 2026 6:44 PM

5 replies

christalbates75 Author
User level: Level 1 (4 points)

Oct 15, 2026 10:50 PM in response to Limnos

my phone told me I need touch ID to use recovery mode. When I try to connect to my computer, it requires touch ID to connect. I prommise Ive tried everything. I cant even factory reset without Touch ID

TamYuz
User level: Level 1 (8 points)

Oct 15, 2026 8:57 PM in response to christalbates75

I had the same sort of problem once. If I may ask, do you happen to have any saved fingerprints on your device?

christalbates75 Author
User level: Level 1 (4 points)

Oct 15, 2026 10:47 PM in response to Limnos

yes. I tried to turn off touch ID and then I tried to delete the saved fingerprint. my phone said I needed touch ID to make any of those changes

Originally posted at discussions.apple.com/thread/256376978