Unofficial archive. This is a read-only, community-run archive of the Apple Support Community. It is not affiliated with or endorsed by Apple Inc.
spaxton33
User level: Level 1 (5 points)

Cannot delete iCloud data from some apps

Cannot delete iCloud data from some apps.


  1. Navigate to Settings > iCloud > Storage.
  2. Select application to manage (e.g. iMovie).
  3. Tap Delete Data From iCloud.
  4. A "Delete data?" prompt appears.
  5. Tap Delete button.
  6. A "Can't Undo the Action" prompt appears briefly, then closes about 1 second later.
  7. The Delete Data From iCloud button is now grayed out, with a infinite loading icon next to it.
  8. Pressing back button then re-selecting the application puts the user back at step 3.


Notes:

  • Quickly tapping the Permanently Delete button on the "Can't Undo the Action" prompt before it closes does nothing.
    • For apps that don't have this problem, this button does not close on it's own, letting the user select Permanently Delete.

Posted on Oct 15, 2026 12:15 PM

3 replies

spaxton33 Author
User level: Level 1 (5 points)

Oct 15, 2026 7:17 PM in response to LD150

It seems to be pretty random, and I’m attempting this because I’m trying to clear out some games from ~16 years ago.


Just a few samples:

  • iMovie
  • Ski Safari
  • Random Heroes
  • Pocket God
  • Doodle Jump


However, I think it is unrelated to the applications themselves. Since my original post, I tried again and was able to delete a single app’s data before observing this behavior with all remaining apps. Almost like a timeout or blocked operation is the culprit.

LD150
User level: Level 10 (107,674 points)

Oct 15, 2026 4:12 PM in response to spaxton33

I just followed your workflow for Image Playground successfully.

As you say some apps are ok, which apps do not allow you to delete data?

spaxton33 Author
User level: Level 1 (5 points)

Oct 15, 2026 12:18 PM in response to spaxton33

Forgot to include in original post, but these are the troubleshooting steps I've already tried:

  • Restarted iPhone.
  • Signed out and back in to iCloud/Apple ID.
  • Tried using iCloud.com on the web but just redirects me back to the phone for this flow.

Originally posted at discussions.apple.com/thread/256376836