Dear Apple Billing Support and Customer Relations,
I request an urgent senior-level review of unauthorized child-initiated in-app purchases, including a previously denied refund request, and of the restrictions affecting my ability to update essential apps.
I am a single mother raising three children. My husband passed away four years ago. My youngest child is only four years old and does not understand the meaning or financial consequences of purchases. I did not personally choose or knowingly authorize the disputed purchases.
I am disputing the following transactions:
• Order *** — 20 June 2026 — USD 11.96. I previously requested a refund for this purchase, but Apple denied my request. I formally appeal that denial and request a fresh review by a senior specialist, with a written explanation of the earlier decision.
• Order *** — receipt dated 15 August 2026 — USD 37.90 for Top Tycoon: Coin Theme Empire in-app purchases.
The combined disputed amount is USD 49.86. Please verify the exact transaction records and determine which amounts have been collected and which, if any, remain unpaid. I am not automatically disputing my separate legitimate iCloud+ subscription.
Despite insufficient funds in my bank account, I believe an outstanding payment obligation was created. After I did not pay the disputed amount, I became unable to update apps. This has interfered with access to my banking app, which is essential to managing my family’s finances.
I have been a loyal Apple customer for many years. This experience has left me deeply disappointed and exhausted. I am also a television presenter who appears on television for approximately six hours daily. I reserve the right to speak publicly about my experience and consumer protection concerns, but I would prefer a fair and prompt resolution directly with Apple.
I respectfully request:
- Reopen and escalate the previously denied USD 11.96 refund request for order ***.
- Investigate the USD 37.90 of in-app purchases under order ***.
- Refund all eligible amounts already charged for these disputed child-initiated purchases.
- Cancel or waive any outstanding balance arising from these purchases without requiring payment of the disputed amount first.
- Urgently review and lift any App Store update restriction that prevents me from updating essential apps, including my banking app.
- Explain how purchases by a four-year-old were permitted and how to prevent them in the future.
- Provide a written decision, a case number, and a reasoned explanation of any refusal.
Please refer this complaint to senior Apple Billing Support or Customer Relations. I can provide further evidence through a secure support channel.
Sincerely,
***
Apple Account: ***
[Edited by Moderator]
