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sharn182
User level: Level 1 (4 points)

Apple Music and Apple TV+ free trial eligibility for existing subscribers

To the Apple Product and Policy Team,

I would like to suggest a change to the eligibility rules for free services bundled with new device purchases.

Restricting the 3-month Apple Music and Apple TV+ trials to "new subscribers only" feels unfair to loyal customers who are upgrading their hardware. When we purchase a new iPhone or iPad, the cost of these promotions is part of the premium we pay. Disallowing existing Apple IDs from claiming these benefits reduces the overall value of upgrading.

Please consider tying these promotional offers to the new device hardware instead of the user's subscription history, so that loyal customers can enjoy the same benefits when they buy new products.

Thank you for your consideration.

Posted on Oct 15, 2026 7:54 AM

1 reply

Mac Jim ID
User level: Level 10 (105,996 points)

Oct 15, 2026 8:03 AM in response to sharn182

You are not speaking to Apple here, so they won't be reading your post. This is a Community site of other users who are offering support to those having issues with your device, where Apple does not participate. If you want to send Feedback to Apple where they will read your comments, you can do that with the link below. I would suggest choosing the specific device, then use the Comments section.

Product Feedback - Apple


Originally posted at discussions.apple.com/thread/256376726