Unofficial archive. This is a read-only, community-run archive of the Apple Support Community. It is not affiliated with or endorsed by Apple Inc.

iPhone 17 Air has stopped recognizing its original battery.

My iPhone 17 Air (iOS 27.0.1) has stopped recognizing its original battery. The phone was sitting on my desk when it drained to 1%. I tried to charge it, but it won't go beyond 1%. I've already tried a forced reset, restoring iOS, and other troubleshooting steps, but it still doesn't recognize the battery. The battery health was around 96% the last time I checked and it was always set to optimized health (80%). This happened just two weeks after my Apple warranty expired!!!

1 reply

Go to this web site for information about how to request battery service for your iPhone: Apple Service and Repair for iPhone Battery - Apple Support


For cost and availability, enter your model information in the "Get an estimate" box at the bottom. (It is best that you do this since sometimes contributors here forget this is an international forum and not everybody asking questions lives in the contributor’s country.)


For instructions on how to get your iPhone, iPad, or iPod touch ready for service click here --> Prepare your iPhone or iPad for a service appointment - Apple Support


If you want to talk to Apple about this:


This support page has information about contacting Apple support and service ➔ Contact Apple Support - Apple Support If live support options (chat and/or telephone) are available they will show near the bottom left.

- Telephone numbers may only work when calling from the same country.

- Chat options (telephone numbers appear as active links, not plain text) may depend upon cellular connectivity. If a number shows as an active link, click on it to see additional options.

- If chat is not available on the top level support page, try selecting your hardware and narrow down your issue to see if a support article offers a support link offering chat. For example, the contact support link on this page Check your Apple Account balance - Apple Support offers a chat link about emptying account balance even on a computer where the top level page does not offer any chat.

With an iPhone, iPad, or Vision, you may be able to chat using the Apple Support App if it is available in your country —> https://apps.apple.com/app/apple-support/id1130498044