User level: Level 1 (4 points)I have several apps which "cannot be updated because it was refunded or purchased with a different Apple Account.". How do I resolve this issue?
Posted on Oct 15, 2026 4:38 AM
User level: Level 10 (462,771 points)Oct 15, 2026 6:26 AM in response to 0tt3r
With the exception of deleting them from a device you can only manage (e.g., update or re-download) an app or subscription when signed into the store using the same account used to get them originally. I do not know of a way to find out which account was used to get an app if it was not the one signed in at the time. On a computer it could be the user of a different account on the computer who is sharing use of that app, or it could be a previous owner of the computer which may not have been properly reset before having a new owner. In the second case the app may have to be deleted entirely and downloaded with your account.
User level: Level 8 (43,363 points)Oct 15, 2026 4:56 AM in response to 0tt3r
If the app was refunded, repurchase it. If it was purchased on another Apple Account, log into that account.
Originally posted at discussions.apple.com/thread/256376608