User level: Level 1 (4 points)Emails stopped working and mail app said there was some connection error.
deleted account from mail app and now when I try to add it again (hotmail acc) it takes me to verification either sms, email code or password. After attempting all of them correctly it loops back to the add account page.
email is working fine online and via outlook app. Have deleted the app, cleared safari history and cache, turned phone on and off already and no luck.
any ideas please?
Posted on Oct 14, 2026 9:03 PM
User level: Level 10 (205,348 points)Oct 15, 2026 10:42 AM in response to shanee292
shanee292 wrote:
Emails stopped working and mail app said there was some connection error.
deleted account from mail app and now when I try to add it again (hotmail acc) it takes me to verification either sms, email code or password. After attempting all of them correctly it loops back to the add account page.
email is working fine online and via outlook app. Have deleted the app, cleared safari history and cache, turned phone on and off already and no luck.
any ideas please?
next step is contacting Microsoft support or looking at their help site.
Originally posted at discussions.apple.com/thread/256376466