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jihoeee

Level 1 (4 points)

Payment issue with TikTok promotion

Hello! I’m unable to pay for promoting a video on TikTok through the App Store. When I try to make the payment, the purchase doesn’t go through. My payment method is added and works, but this particular purchase cannot be completed.

Could you please check if there are any restrictions or issues with purchases on my Apple Account and let me know what I can do to complete the payment? I need to pay for TikTok promotion.

Posted on Oct 14, 2026 5:58 PM

1 reply

Niel

Level 10 (756,437 points)

Oct 14, 2026 6:02 PM in response to jihoeee

The people on these boards are mostly other customers; they can't check and won't know why you're getting that message. Click here and contact Apple Support.

(265233)

Originally posted at discussions.apple.com/thread/256376401