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hsynaytc
User level: Level 1 (4 points)

Payment Dispute *** $1,100 Deducted After Failed Apple Store Checkout

I am requesting a formal investigation into two debit-card transactions totaling $1,100 ($600 and $500).


I attempted to purchase an iPhone through the official US Apple Store website. The checkout displayed an “Unauthorized Payment” error, and my order did not complete successfully. However, both amounts were deducted from my bank account under the merchant description Apple.com/US.


It has been more than five business days. I have contacted Apple Support five times, but I have not received a clear explanation or resolution.


My bank has confirmed that the transactions were sent to Apple and is waiting for the funds to be returned.


How can I find a case reference number, and an estimated resolution date?

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Thank you for your assistance

Posted on Oct 14, 2026 3:13 PM

1 reply

Ingo2711
User level: Level 10 (93,009 points)

Oct 14, 2026 11:28 PM in response to hsynaytc

Sorry, but this is a user to user community and we can not access your personal data, only the official Apple Support can do that.


Did you already sign in to your Order Listing page with your Apple Account and password, and see if you can find any details on that page?

Originally posted at discussions.apple.com/thread/256376331