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Ashley_Baggett
User level: Level 1 (18 points)

Brand new iPhone with no genmoji?

Brand new iPhone 18 Pro Max does not give me an option to use Genmoji. I open the messages app and click on the emoji button at the bottom of the keyboard and nothing is there? Am I missing something? Is anyone else dealing with this? My phone is updated to iOS 27.0.1. Please help!

Posted on Oct 14, 2026 2:30 PM

3 replies

Mac Jim ID
User level: Level 10 (105,996 points)

Oct 14, 2026 2:47 PM in response to Ashley_Baggett

  • What is your iPhone Language and Region at Settings > General > Language & Region?
  • What is your Siri Language at Settings > Siri > Language?
  • What is your phone Model Number at Settings > General > About > Model Number?
Ashley_Baggett Author
User level: Level 1 (18 points)

Oct 14, 2026 6:02 PM in response to Mac Jim ID

Oh that fixed it! I still had my phones language on Irish I guess that wasn't allowing the genmoji to pop up Thanks!

Mac Jim ID
User level: Level 10 (105,996 points)

Oct 14, 2026 6:24 PM in response to Ashley_Baggett

Ashley_Baggett wrote:
Oh that fixed it! I still had my phones language on Irish I guess that wasn't allowing the genmoji to pop up Thanks!

You are welcome, thanks for the update!

Originally posted at discussions.apple.com/thread/256376316