On the myPhonak app specifically, it's been raised to 18+ for some reason, despite the prior rating being 16+. I have app restrictions up to 16+, and so now every time I try to open the app (to control a literal MEDICAL DEVICE), I get hit with
""myPhonak" Exceeds Your Age Rating
Your app rating is set to 16+, but "myPhonak" is rated 18+."
Then when I click "Ask Permission", it takes me to the App Store, where it tells me,
"To use this app, you need to ask your parent or guardian for an exception.
Ask for Exception".
When I click "Ask for Exception", it doesn't send an exception. It changes the text to
"Your content restrictions are enabled. Ask your parent or guardian for an exception to get this app.
Ask for Exception".
So I click "Ask for Exception" a second time. Most of the time, it doesn't even do anything. Then when it finally does something, the text changes to,
"This app can't be downloaded because content restrictions are enabled on your device."
While very clearly downloading what I've concluded to be an update to the app. Which for some reason, despite the update having been released 9 days ago, never auto-downloaded, even though I had the setting on to do so. And then when it finally finishes downloading, it goes right back to "To use this app…". And I do it all over again.
My parents have already accepted an exception when it was 16+. And now I can't access the one thing that will allow me to actually be able to navigate the world.
I don't know what to do, and downloading myPhonak Junior (EXACT same thing, just targeted towards children and STILL rated 9+) wouldn't help me change what I need to change.
Apple, if you're reading this, please fix yourself. We don't need your AI. We don't want your AI. We just want a phone. A reliable phone that we can actually use without being softblocked from literally being able to experience our environment.
Not to mention that by all means, myPhonak shouldn't be 18+ anyway. The guidelines clearly state that medical treatment information belongs in the 16+ category, while 18+ is reserved for sexually explicit material and extreme violence/visible gore. This is none of those things. Seriously, fix it.