During a call, the screen doesn't turn off even if I hold it close to my ear.
dragan134
User level: Level 1 (4 points)
User level: Level 1 (4 points)Screen doesn't turn off during calls
Posted on Oct 14, 2026 12:16 PM
1 reply
IdrisSeabright
User level: Level 10 (201,695 points)
User level: Level 10 (201,695 points)Oct 14, 2026 12:59 PM in response to dragan134
If you're using a case or screen protector, remove them and test. If it still doesn't work, contact Apple to have your phone evaluated. It's posssible your proximity sensor has failed.
Note that you don't have to hold the phone to your face to text. Just hold your hand over the top half inch or so of the screen.
Originally posted at discussions.apple.com/thread/256376260