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Crew_246
User level: Level 1 (4 points)

Only one of two YouTube subscription refunds received

Only One of Two Subscriptions Refunded Despite Both Showing as Refunded in Purchase History



Hello everyone,


I subscribed to YouTube Music Family for ₦2,600 on October 8, 2026, and later upgraded to YouTube Premium Family for ₦3,600 the same day. During the upgrade, I was informed that the upgrade would take effect immediately and that I would receive a refund for the remaining balance of my existing subscription.


After not receiving the expected refund, I requested a refund for YouTube Premium Family. My Apple purchase history subsequently showed both subscriptions as refunded, but I have only received one refund.


The other refund is still missing, and my original YouTube Music Family subscription is also inactive, despite being valid until November 8, 2026.


Has anyone experienced this issue? How can I verify the status of the second refund and resolve the situation with Apple? Should I contact Apple Support directly?


Any advice would be greatly appreciated. Thank you.


Posted on Oct 14, 2026 9:15 AM

2 replies

Limnos
User level: Level 10 (462,771 points)

Oct 14, 2026 10:34 AM in response to Crew_246

This support article explains how to check the status of a refund for apps or media content that you bought from Apple, and how long it takes to receive a refund if you are granted one --> Check the status of a refund for apps or content that you bought from Apple - Apple Support

After you request a refund you'll receive a status update by email within 48 hours. IF your refund is approved (with a few exceptions Apple does not automatically grant refunds), the funds are applied to the same payment method that you used to buy the item. How long it takes for a refund to appear on your account or statement depends upon the payment method used:


● Store credit—It might take up to 48 hours to see the refund in your Apple Account balance.

● Mobile phone billing—It might take up to 60 days for the statement to show the refund. Processing time might be affected by your carrier. You can contact your carrier for an update.

● Credit and debit cards, Apple Pay, Apple Cash, and all other payment methods—It might take up to 30 days for the statement to show the refund. If you don't see the refund after 30 days, contact your financial institution."

Where it refers to seeing your money taking many days, the article specifically says "statements”. To me a statement is something that I only get once per month. I know with my cards I can also check online and charges and refunds usually really appear in a day or so.


Katana-San
User level: Level 10 (124,115 points)

Oct 14, 2026 9:21 AM in response to Crew_246

Hello ~Have you requested refunds? Hsve they been approved. One note refunds are never guaranteed.


Request a refund for apps or content that you bought from Apple - Apple Support


You may click on the link below…


Check the status of a refund for apps or content that you bought from Apple - Apple Support * & **


*Please note, if you already initiated your refund request, contacting Apple by phone or chat won't help speed up your request, or the processing of your funds. Monitor the status of your request on , reportaproblem.apple.com or with your financial institution.


**When will I get the money back?


If your refund is approved, the funds are applied to the same payment method that you used to buy the item. Here's how long it takes for a refund to appear on your account or statement:

Store credit—It might take up to 48 hours to see the refund in your Apple Account balance.

Mobile phone billing—It might take up to 60 days for the statement to show the refund. Processing time might be affected by your carrier. You can contact your carrier for an update.

Credit and debit cards, Apple Pay, Apple Cash, and all other payment methods—It might take up to 30 days for the statement to show the refund. If you don't see the refund after 30 days, contact your financial institution.


~Katana-San~


Originally posted at discussions.apple.com/thread/256376162