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LCohen37
User level: Level 1 (26 points)

golden gate doesn't work with vvs televisit on two monitor setup

golden gate doesn't work with vvs televisit on two monitor setup


I have a Mac Studio M5 Max with Golden Gate 27.01. The monitor setup is an Apple Studio Display and a Dell second monitor. I am an attorney and I use VVS Televisit to do video chats with inmates at the jail. Golden Gate makes using Safari impossible. I get no sound from the party I am meeting with. Also, both Safari and Chrome have glitches that interrupt the chat with blackouts. I do get sound from the chatting party with Chrome.


I am currently doing a work around using my M1 Pro Macbook Pro (with same OS). I have the same sound problem with Safari but neither Safari or Chrome glitches.


Please fix this aspect of Golden Gate.

Posted on Oct 14, 2026 8:58 AM

4 replies

neuroanatomist
User level: Level 9 (72,871 points)

Oct 14, 2026 9:23 AM in response to LCohen37

This issue may be caused by a hardware-acceleration bug in macOS 27 Golden Gate that specifically breaks WebRTC video/audio playback when mixing different display types (like your Apple Studio Display and a third-party Dell monitor).


Because your MacBook Pro has an integrated display, it handles the dual-monitor handoff differently, which is why the bug isn't causing blackouts there.


The following steps will isolate and resolve both the Safari audio issue and the dual-monitor blackouts on your Mac Studio.


Fix the Chrome & Safari Video Blackouts (Disable GPU Acceleration)

The dual-monitor glitches are caused by the Mac Studio's M5 Max GPU mismanaging the frame rates and HDCP handshakes between the Apple Studio Display and the Dell monitor. 


For Google Chrome:

  • Open Chrome and click the three dots in the top-right corner, then select Settings.
  • Type Hardware Acceleration in the settings search bar.
  • Turn OFF the toggle for Use graphics acceleration when available.
  • Click Relaunch. This forces Chrome to render the WebRTC video stream through software, eliminating the dual-monitor blackouts.


For Safari (Workaround for the Bug):

Safari does not allow you to manually turn off hardware acceleration easily. To stop the blackouts in Safari, you must move the Safari browser window completely onto your Apple Studio Display before initiating the VVS Televisit call. Leaving the window spanning or sitting on the Dell monitor triggers the Golden Gate video-routing bug.



Fix the Safari "No Audio" Issue (WebRTC Permissions)

Safari’s strict privacy model in macOS Golden Gate blocks inbound audio streams from specific jail/telehealth networks unless explicitly overridden.

  • Open Safari and go to the VVS Televisit login website.
  • In the top Mac menu bar, click Safari > Settings for [Website Name]. 
  • In the pop-up menu that appears:
    • Camera: Change from Ask to Allow.
    • Microphone: Change from Ask to Allow.
    • Auto-Play: Change to Allow All Auto-Play. (If this is set to "Stop Media with Sound", Safari will completely mute the incoming audio from the inmate).


Check macOS Audio Routing

Because you are using an Apple Studio Display (which has built-in speakers) alongside a Mac Studio, Golden Gate 27.01 can accidentally route browser audio to an unhooked or muted channel on the Dell monitor.

  • While in your VVS Televisit call, open System Settings > Sound.
  • Under Output, explicitly click Studio Display Speakers to force the audio away from the Dell display or the Mac Studio internal speaker


More info from Apple:

Connect displays to your Mac Studio - Apple Support

Change Sound settings on Mac - Apple Support


Note that this is Apple Support Communities, not Apple Support. “We” are users like you and have no power to implement any suggestions or fix any bugs. Apple employees are generally precluded from even reading these forums, with the exception of moderators who only monitor for compliance with the T&C.

 

To have Apple consider your feedback, submit it here:

Feedback - macOS - Apple



Rudegar
User level: Level 10 (187,102 points)

Oct 14, 2026 1:36 PM in response to LCohen37

you're not addressing apple here


these forums are user helping other users like yourself, it's sort of going to a physical apple store and asking other customers their advice


This is a user helping users with tech questions forum, we are not apple and apple do not read your posts here


You can provide them with feedback using Product Feedback - Apple


Or reach out to their official support channels

Get Support (apple.com)

And or

Contact - Official Apple Support

And or

Contact - How to Contact Us - Apple



LCohen37 Author
User level: Level 1 (26 points)

Oct 14, 2026 10:25 AM in response to neuroanatomist

Thank you for this super amazing helpful response. I am going to try your suggestions this afternoon with a planned televisit jail appointment.

LCohen37 Author
User level: Level 1 (26 points)

Oct 14, 2026 12:54 PM in response to LCohen37

I disabled hardware acceleration in Chrome. However, I still had a glitchy video visit with my client.


Apple - you need to fix this!

Originally posted at discussions.apple.com/thread/256376138