User level: Level 1 (4 points)I purchased iPad with cellular and added a line ATT on Aug 29 and returned Sep 10 on same location of Apple Store And cancelled the add line ATT online.
ATT charged iPad on my account and kept asking Order number or tracking number for removal of iPad charged
i already stopped by 3 times Apple Store, they said there is only purchased receipt and refunded receipt
can you help me to either order or tracking number?
Posted on Oct 14, 2026 7:51 AM
User level: Level 10 (105,996 points)Oct 14, 2026 8:10 AM in response to euna71
An Order Number and Tracking Number is something you would only have when purchasing online and having the iPad shipped to you. Follow up with AT&T as it is apparent that they are not understanding that this was an in-store purchase/pickup.
User level: Level 10 (334,506 points)Oct 14, 2026 8:07 AM in response to euna71
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Originally posted at discussions.apple.com/thread/256376099