Level 1 (5 points)

iPad Air M4 AirPlay screen mirroring shows black screen after iPadOS 27.0.1 update

Dear Apple Support Team,

I am writing to formally report a screen mirroring issue that occurred after updating my iPad Air M4 to iPadOS 27.0.1.

Since installing this update, I have been unable to use AirPlay to mirror my iPad’s screen to my school’s projector. Although my iPad successfully connects to the projector, the projected image remains completely black.

I have verified the issue under the following conditions:

My iPad Air M4 running iPadOS 27.0.1: AirPlay connects, but the projected screen remains completely black.
My teacher’s iPad running iPadOS 26: Screen mirroring works perfectly with the same projector.
Other students’ Android devices: Screen mirroring works normally with the same projector.

These tests suggest a possible software regression or compatibility issue introduced in iPadOS 27.0.1.

This issue is particularly inconvenient because I rely on screen mirroring for classroom presentations and school activities. The fact that other devices work correctly with the same projector makes me concerned that this may be a software-related problem rather than a hardware fault.

I would appreciate it if Apple’s technical team could investigate this issue and determine whether there is a compatibility problem affecting AirPlay on the iPad Air M4 running iPadOS 27.0.1.

Please advise me on any further troubleshooting steps and let me know whether a fix is planned for a future software update. I hope this issue can be resolved as soon as possible.

Thank you for your time and attention. I look forward to your response.

Yours faithfully,

An iPad Air M4 User

Posted on Oct 14, 2026 4:15 AM

2 replies

LotusPilot

Level 10 (334,506 points)

Oct 14, 2026 5:03 AM in response to itz-sjw

First, please understand the Apple Support Community is a user-to-user technical forum. Contributors here are all end-users, just like you. Other than the site Moderators, Apple neither monitors nor participates here. As such, if you hope to reach Apple through these forums, you will be disappointed.

In the first instance, you would be well advised to seek assistance directly from Apple Support. You can contact the Support Team using the Support link at top-right or bottom-left of this page.

Alternatively you can initiate and manage your support cases from Apple devices using the excellent Apple Support App. If not already installed, the App can be downloaded from the App Store:

https://apps.apple.com/app/apple-support/id1130498044

In addition, you can submit a Bug Report via Apple's Product Feedback portal. For iPad and iPadOS:

Feedback - iPad - Apple

When submitting a report, ensure that you include details of your iPad model and the installed version of iPadOS within the body pf the report. Don't rely on the pick-list alone as this may not include the most recent version of iPadOS.

You are unlikely to receive a personal reply, however, it is our understanding that all feedback is logged, analysed and forwarded to the appropriate team(s).