User level: Level 1 (4 points)Double tap on apple pay not working. Nothing wrong with the button as it works fine on other applications . But just not responding when I try to pay for anything?
tried the usual steps of turning phone off etc. Still the same!🤯
Posted on Oct 14, 2026 4:07 AM
User level: Level 9 (64,078 points)Oct 14, 2026 4:30 AM in response to samanthafromhull
Have you had the same experience at multiple merchants or just one? If it’s occurred at multiple merchant locations the next step is to have diagnostics performed on your iPhone. Pay particular attention to the NFC module as this is the most likely issue.
Diagnostics can be done in person at an Apple Retail Store or at an Apple Authorized Service Provider. You can also contact Apple Support and request remote diagnostics.
If you’re in the US, please call 1-800-MY-APPLE, or outside the US, consult the support articles below. In Canada, call 1-800-263-3394.
Contact Apple for support and service - Apple Support
Genius Bar Reservation and Apple Support Options - Apple
Originally posted at discussions.apple.com/thread/256375953