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How do i unlock iPhone 10xs

2 replies

Welcome and thank you for reaching out. 🤗


According to Apple:

If you forget your passcode, try Passcode Reset first. If you can't use Passcode Reset, you can then reset your iPhone or iPad without a computer to regain access to your Apple device. Finally, if you can't use Passcode Reset and can't reset your iPhone or iPad on your device, you can reset your iPhone or iPad with a computer.


If you're using an eSIM on iOS 16 or earlier, contact your carrier before trying these steps and ask for a QR code to set up your eSIM again.


If you can't follow these steps, you can use a computer to reset your device.

  1. From your device's Lock Screen, try to enter your passcode until the "[Device] Unavailable" screen appears. 
  2. When you're able to, tap Forgot Passcode? The Forgot Passcode? button only appears if you have an active cellular or Wi-Fi connection and have Find My turned on.
  3. On the Security Lockout screen, tap Start [Device] Reset to confirm.
  4. Enter your Apple Account password to sign out of your Apple Account on your device.
  5. Tap Erase [Device] to permanently delete all of your data and settings. If you use an eSIM with iOS 17 or later, you can also choose to keep your eSIM and erase your data or to delete your eSIM and erase your data.
  6. When your device restarts, follow the onscreen instructions to set up your device again, restore your data and setting from a backup if you have one, and set a new passcode.


If you use iOS 17 or later, the Forgot Passcode? option appears when you are locked out, connected to a cellular or Wi-Fi network, signed into your Apple Account, and have Find My turned on.


If you use iOS 15.2 or iOS 16, an Erase [Device] option appears when you are locked out, connected to a cellular or Wi-Fi network, signed into your Apple Account and have Find My turned on.


If you need more help, contact Apple Support directly.


Good Luck! 👋🏼😉

Smiliñ 😎 Brian | Community Volunteer

You need to wait until the time shown on the screen has passed, then enter the correct passcode.


Since the timeout is only 1 hour, that suggests that you have several chances to enter the correct passcode left. The delay may get longer and longer after subsequent failed attempts. Eventually, if the phone tells you that it's unavailable - without listing a delay or giving you a 72-hour password reset option - your only option would be to reset the phone and erase everything on it in the process.


All data that existed only on the phone (not backed up, not synchronized to iCloud, etc.) would be lost.