User level: Level 1 (4 points)Hello. I’ve run into a problem: when trying to update or download new apps from the App Store, I get a message saying, "Your Apple Store and iTunes account has been disabled." I’ve already changed my Apple account password, but that didn’t help. Please help me resolve this issue.
Posted on Oct 13, 2026 8:14 PM
User level: Level 10 (124,115 points)Oct 14, 2026 8:22 AM in response to katy_krivonos
Hello~ First finding the reason and enabling your account…see the link below by clicking on and reviewing the information there…
If your Apple Account is locked, not active, or disabled - Apple Support
Note… once inside the link above you may tap on other highlighted tabs of interest for further information. Also…
Contact Apple Support - Apple Support
~Katana-San~
User level: Level 10 (97,882 points)Oct 13, 2026 11:05 PM in response to katy_krivonos
Thank you for reaching out. 🤗
When "your account has been disabled in the App Store and iTunes," there is an issue with the payment method.
Check your payment method in Settings ➢ [your name] ➢ Payment & Shipping, ensure it’s valid and update if needed. Also, sign out and back into your Apple Account, then try again.
If it still fails, contact Apple Support directly.
Good Luck! 👋🏼😉
Smiliñ 😎 Brian | Community Volunteer
User level: Level 10 (756,437 points)Oct 13, 2026 8:16 PM in response to katy_krivonos
There's a problem with your account information which can't be fixed from your end. Click here and send Apple Support a request to enable it.
This isn't related to your password.
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Originally posted at discussions.apple.com/thread/256375806