Level 1 (14 points)

Confirming Photomator subscription doesn't work

I started Photomator on my MBP this evening and was told I needed to subscribe to continue using it. I've been subscribed to this app for over seven years and I'm currently on an annual subscription that renews July 6, 2027.

When I attempted to restore the purchase, it said there was no such subscription under this email address. It's the only email I use with Apple. I last used Photomator two days ago and it worked normally like it usually does.

Anyone have any ideas or solutions to this problem?

TIA,

Latrent

Posted on Oct 13, 2026 7:50 PM

2 replies

latrent-001 Author

Level 1 (14 points)

Oct 18, 2026 8:35 PM in response to latrent-001

Solved!

I'd updated another piece of software that was somehow being connected with Photomator. I only noticed this when I started using Pearlcleaner Uninstall. In the list of files to delete were files from that other app, PhotoScape X. Once I deleted it and all of it's ancillary files, Photomator automatically recognized my subscription.

latrent-001 Author

Level 1 (14 points)

Oct 13, 2026 8:08 PM in response to latrent-001

Additional info:

Photomator on my iPhone and iPad remain unaffected even though they share the same subscription.

I probably shouldn't have used such large images but I'm tired and very frustrated and cba (as the Brits say).

Originally posted at discussions.apple.com/thread/256375787