User level: Level 1 (4 points)why when im purchase with my apple accout ballance and it saying purchse not completed
[Re-Titled by Moderator]
Original Title: Purchase not completed
Posted on Oct 13, 2026 4:19 PM
User level: Level 10 (124,115 points)Oct 13, 2026 4:53 PM in response to biggest162
Hello~ Try adding a functional and region appropriate valid payment method to work in tandem with your Account balance…
Add a payment method to your Apple Account - Apple Support
If needed…
Contact Apple Support - Apple Support
~Katana-San~
User level: Level 10 (97,882 points)Oct 13, 2026 10:47 PM in response to biggest162
Welcome and thank you for reaching out. 🤗
The ability to complete an app purchase on the App Store requires a functioning payment method.
A payment method is often required to verify your identity, prevent fraud and ensure a streamlined process if you decide to make in-app purchases or purchase paid apps later.
It also helps companies manage age restrictions and regional content availability.
Check your payment method in Settings ➢ [your name] ➢ Payment & Shipping, ensure it’s valid and update if needed. Also, sign out and back into your Apple Account, then try again.
If it still fails, contact Apple Support directly.
Good Luck! 👋🏼😉
Smiliñ 😎 Brian | Community Volunteer
User level: Level 10 (756,437 points)Oct 13, 2026 4:21 PM in response to biggest162
The people on these boards are mostly other customers and won't know why you're getting that message. Click here and contact Apple Support.
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Originally posted at discussions.apple.com/thread/256375736