User level: Level 1 (4 points)I’ve been using my eSIM on my iPhone 15 since last year with no issues until recently. My network went off and I went to the network provider Telecel Gh to check if they can set it put again for me but I tried so may time and it’s didn’t work. All they say is ,”eSIM Not Supported”. It’s been 3 weeks now abd I haven’t used my phone can for anything. What do I do to get rid of this issue and my phone has no sim reactions
[Edited by Moderator]
Original Title: eSIM issues
Posted on Oct 13, 2026 3:54 PM
User level: Level 10 (244,490 points)Oct 13, 2026 4:02 PM in response to Mawuko03
I’m afraid no one here can help; you need to work with your carrier. As it says “THIS esim not compatible with this phone’ delete it and contact your carrier for an esim that IS compatible.
Perhaps a long shot:
Do you have a 3rd party VPN installed, even if you are not using it? If so, delete the VPN profile in Settings/General/VPN & Device Management/VPN, then restart your device. Don't just turn it off; delete the profile. Updates sometimes "break" VPN, and it needs to be removed. If that fixes it, you can try reinstalling VPN, but probably shouldn't.
Originally posted at discussions.apple.com/thread/256375733