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Edgarmata11
User level: Level 1 (4 points)

Gift card support of my missing card code for the past 3 months .. I can’t afford to lose $200 of à missing gift card code

gift card code missing I have provided all the information needed and apple gift card support team couldn’t solve this ànd no reason on the deny on a single card of $200 .. I have contacted the store I purchase this from and I got an email stated that apple should provide me the missing card code .. I called apple I still spoke to the senior advisor and I was told nothing could be done .. how do Apple expect me to feel losing $200 . The card is not used or stolen . Just a missing card code and the missing code is not than 6 .. I need help on this I can’t afford to lose $200 and still look at the gift card without been used

Posted on Oct 13, 2026 4:05 PM

3 replies

Jeff Donald
User level: Level 9 (64,078 points)

Oct 13, 2026 4:33 PM in response to Edgarmata11

Please follow the steps in this Apple Support article. 


If you can't redeem your Apple Gift Card or App Store & iTunes Gift Card - Apple Support


If after reviewing the article, and following the directions in the article, you need additional assistance please follow the link below to contact official Apple Support. 


Contact Apple Gift Card Support


If you receive a request for payment using Apple Cash, or If you believe you are the victim of a scam, please contact Apple Support and report it to local law enforcement.


About gift card scams - Apple Support


Smilin-Brian
User level: Level 10 (97,882 points)

Oct 13, 2026 11:15 PM in response to Edgarmata11

Thank you for reaching out. 🤗


According to Apple:

If you can't read the code on the back of your card because it's scratched or damaged, contact Apple Support. ←💳


You might need to provide:

  • An image of the full front and back of your card.
  • A sales receipt showing when your card was purchased.
  • The serial number from your card.


Good luck! 👋🏼😉

Smiliñ 😎 Brian | Community Volunteer

Originally posted at discussions.apple.com/thread/256375730