User level: Level 1 (4 points)Personal Setup,
I just purchased an iPad, iWatch and iPhone in the official website. on the order page I had a link for a personal setup where an expert would explain features of the items. I never took the session, and the link is now gone. the items got delivered less than a month ago.
Can you help me schedule a session please.
[Edited by Moderator]
Posted on Oct 13, 2026 1:53 PM
User level: Level 8 (43,363 points)Oct 13, 2026 1:58 PM in response to ErCabrero
No, we can’t. This is a user-to-user technical support community. You are addressing Apple representatives here. Try here: Contact - Official Apple Support
Or set up an appointment at an Apple Store Genius Bar, if that is an option.
Also user guides are available: Apple Watch User Guide - Apple Support
iPhone User Guide - Apple Support
iPad User Guide - Apple Support
User level: Level 10 (334,506 points)Oct 13, 2026 3:41 PM in response to ErCabrero
In addition to booking a one-to-one Genius Bar session, Apple Stores offer many taster sessions that cover many aspects of devices and Apple Apps. These are available to book as available from Apple's Today at Apple website:
For learning at your own pace, consider reviewing the (frequently overlooked) iPad and iPhone User Guide. These are a rich source of information about your iPad/iPhone, iPadOS/iOS and many of the native Apps:
iPad User Guide - Apple Support
iPhone User Guide - Apple Support
The Tips App, installed by default on all new models of iPad, provides a brief introduction to many aspects of iPad and iPhone - and leads you to the respective User Guide. In case you missed it, here is a link to the Tips App:
https://apps.apple.com/gb/app/tips/id1069509450
Apple also has a huge Apple YouTube Channel - containing videos and feature guidance:
https://www.youtube.com/user/Apple
There are also comprehensive guides for iCloud and Apple’s main productivity Apps, such as Numbers (spreadsheets), Pages (documents) and Keynote (presentations):
iCloud User Guide - Apple Support
Numbers User Guide for iPad - Apple Support
Pages User Guide for iPad - Apple Support
Keynote User Guide for iPad - Apple Support
There are more comprehensive Apple User Guides to discover. You can find them simply by using a web-browser and your favourite search engine.
Originally posted at discussions.apple.com/thread/256375692