Unofficial archive. This is a read-only, community-run archive of the Apple Support Community. It is not affiliated with or endorsed by Apple Inc.
lassine241
User level: Level 1 (4 points)

Apple Account Disabled for Media & Purchases — Unable to Reactivate

Hello,


My Apple Account is registered in Mali, but I am currently living temporarily in Russia.


My account has been disabled for the App Store and iTunes. I have tried Apple’s account reactivation process several times, but it failed. I now receive a message saying that I must contact Apple Support to request reactivation again.


As far as I know, all my purchases have been paid for. I would like Apple to review my account and verify my payment history.


My support case number is ***


Could someone please explain how I can contact an Apple Support advisor who can review my case and help restore access to my App Store purchases?


Thank you.


[Edited by Moderator]

Posted on Oct 13, 2026 1:41 PM

3 replies

Limnos
User level: Level 10 (462,771 points)

Oct 14, 2026 5:34 AM in response to lassine241

Try Apple Support Russia:

Обращение в службу поддержки Apple - Служба поддержки Apple (RU)

Telephone number: 74999512579

“The [Moscow] phone number is now paid and may be charged at the carrier's applicable rate.”

= “Номер телефона теперь платный. За его использование может взиматься плата по тарифу вашего оператора.”

The toll-free number no longer works.


Katana-San
User level: Level 10 (124,115 points)

Oct 13, 2026 1:48 PM in response to lassine241

Hello~ See the link below…


Contact Apple Support - Apple Support*


*Example Only…you must go into the link above to access.


If you tap the highlighted number once you go into the link and choose your Country or Region…it opens more options for you.


This may or may not work fork you. There are many issues in that region at present…see the link below.


About billing for Apple subscriptions and digital purchases in Russia - Apple Support


~Katana-San~


Smilin-Brian
User level: Level 10 (97,882 points)

Oct 13, 2026 10:31 PM in response to lassine241

Welcome and thank you for reaching out. 🤗


According to Apple:

If you see a message that says "Your Media & Purchases account has been disabled", request reactivation for help.


In your specific case, you need to contact Apple Support directly.


Thanks again for reaching out. 👍🏼


Good luck! 👋🏼😉

Smiliñ 😎 Brian | Community Volunteer

Originally posted at discussions.apple.com/thread/256375685