Apple charged us 150,000 KZT for Claude subscriptions, but Anthropic keeps suspending our verified accounts without explanation. Where is our money?
I am filing this public complaint because the situation with Anthropic and subscriptions purchased through Apple has become absolutely unacceptable.
We have spent approximately 150,000 Kazakhstani tenge (KZT) on Claude subscriptions, and we have repeatedly lost access to the service we paid for.
On October 11, 2026, we purchased another expensive Claude subscription through Apple, paid for it in full, and successfully completed identity verification through the TIA verification process.
Our identity was verified, our payment was accepted, and our subscription was activated.
Just two days later, on October 13, Anthropic suddenly suspended the account AGAIN, without providing any specific explanation.
I was working normally when the account was suddenly logged out and redirected to another verification process.
I was writing code, developing SEO automation tools, managing marketing projects, working with keyword clustering, and continuing conversations in existing chats.
I was not doing anything unusual. I had not changed my working routine.
I have two Macs, one Windows PC, and two smartphones at home. I work from different rooms and use whichever device is convenient. All of these are my personal devices.
Since when is using multiple personal computers a legitimate reason to repeatedly suspend a paying customer’s account?
This has already happened with a previous Claude account. We lost access to that subscription too, and the money has still not been refunded.
Anthropic’s automated appeals have not provided any meaningful resolution. We receive no clear explanation of what supposedly went wrong.
How is it acceptable to accept payment, successfully verify a customer’s identity through TIA, activate their subscription, and then suspend their account just two days later without any explanation?
I understand that Anthropic is responsible for suspending accounts. However, Apple processed our subscription payments, and we are now left without the services we purchased.
We are demanding:
- A manual review of our refund requests by a real Apple support specialist.
- A full refund for the inaccessible subscriptions.
- Clear instructions for escalating this dispute beyond the automated refund system.
- An explanation of what protections Apple offers customers when third-party developers repeatedly terminate access to recently purchased subscriptions.
We are not asking for anything unreasonable. We want either the services we paid for or our money back.
150,000 KZT is not a trivial amount of money. We completed identity verification, paid for our subscriptions, and followed our normal professional workflow. Yet Anthropic repeatedly blocked our access without providing a specific reason.
We refuse to accept repeated account suspensions, unanswered appeals, and unresolved refund requests as normal business practices.
Why should customers pay for subscriptions if their verified accounts can be suspended almost immediately after payment, without any meaningful explanation or refund?
Has anyone else experienced this with Claude or Anthropic? How can we escalate this issue to Apple billing management and obtain a proper review instead of another automated response?
