Same-day repair for broken iPhone 18 Pro Max screen

You will have to ask the store where you take it. You can probably call them and ask.

I am not sure if they might offer you a refurbished unit instead of actually repairing your device, in which case make sure you have properly prepared for that scenario.

Go to this page to find your nearest Apple Authorized Service Provider (AASP) or Apple Authorized Distributor (AAD) --> https://locate.apple.com/country

How to make a Genius Bar appointment

1. Go to Genius Bar Reservation and Apple Support Options - Apple

2. Go to "Get hardware help".

3. Select your hardware and continue selecting options requiring replacing parts until you see "Bring in for Repair"

4. Sign in with your Apple Account

or:

Refer to this document for ways to contact Apple ➞ Choose your country or region - Official Apple Support

Select your country (also look for "other" regions), then a product. If you don't see one that handles your issue then keep experimenting with selections until you reach one that gets you a chat session or a telephone call and get the representative to redirect you.

or:

Contact Apple for support and service by telephone ➞ Contact Apple Support - Apple Support

or:

For the iPhone Service Answer Center click here --> Choose Your Country or Region - Apple Support

Select your country.

For a cost estimate:

- Scroll down to "Get an estimate"

- Enter the service required

- Enter the iPhone model you have

- Enter the version of that model

- Click "Get estimate"

For instructions on how to get your iPhone, iPad, or iPod touch ready for service click here --> Prepare your iPhone or iPad for a service appointment - Apple Support

- "To protect your information and save time, follow these steps before you get service for your device."

It will depend on the store, prior repairs and when replenishment of parts occur. Apple tries to maintain adequate supply parts at any given time, but occasionally may be out of stock. Apple may elect to replace the whole unit. If the frame/chassis is bent or misaligned, the replacement part may not fit properly.

It is best to directly contact the store, discuss the matter with a member of the management team and see what they say.

Apple and Apple Support do not actively participate in the communities. Your nearby Apple Retail Stores will be your best resource. Good luck and safe travels!

harrietta256 wrote:

I have broken my new iphone18 pro max screen, its hit the corner of a desk and has smashed the whole screen and left a large black spot on top of the phone, the screen is still a bit usable, but I need it fixed on the same day I take it into store as I go on holiday the day after, what are the chances of the part already being in store to fix the screen for it to be fixed on the same day? or will they end up having to order the screen in for them to fix it. I don't even have another phone to use for the time being. What do I do

This is a user to user only forum. Apple isn't here and as users only, we have no access to Apple parts inventory or availability for a same day repair for your damaged iPhone. You can make an appointment at your Apple Store Genius Bar and hope they can accommodate the repair --> Genius Bar Reservation and Apple Support Options - Apple