User level: Level 1 (4 points)after transfering everything from my old phone to a new one i erase all content and settings on that old phone and now all my photos is gone after i erase everything from my old phone the photos were still in the new phone before i erase it, can anybody tell me what i can do to restore it back on the new phone?
Posted on Oct 13, 2026 2:58 AM
User level: Level 7 (25,466 points)Oct 13, 2026 10:16 AM in response to myuli
It's hard to know exactly what happened, but it sounds like you had both phones synchronized with iCloud, and synchronize means "keep exactly the same." So when you tell one phone to delete pictures, they are deleted on all devices connected to that account. The only way to avoid that is to disconnect from the iCloud account.
Because of accidents like these, we keep backups of our pictures. To back up your pictures you can just plug in an external drive, select the pictures, and use Share>Save to Files. Alternatively, you can backup to a computer:
Transfer photos and videos from your iPhone or iPad to your Mac or PC
If you haven't done one of those backups, then your remaining pictures continue to be in peril.
You can try contacting Apple
but they likely will tell you that you need to rely on your backups.
User level: Level 10 (205,348 points)Oct 13, 2026 8:33 AM in response to myuli
myuli wrote:
after transfering everything from my old phone to a new one i erase all content and settings on that old phone and now all my photos is gone after i erase everything from my old phone the photos were still in the new phone before i erase it, can anybody tell me what i can do to restore it back on the new phone?
If you're missing photos or videos in the Photos app - Apple Support (IE)
Originally posted at discussions.apple.com/thread/256375342