User level: Level 1 (12 points)My 11 inch iPad Pro M4’s Face ID no longer works after upgrading to IOS 27.0.1. I have tried restarting the iPad and deleting the Face ID with the hope of setting it up again, but it has been unsuccessful. Has anyone encountered this?
Posted on Oct 13, 2026 2:20 AM
User level: Level 10 (334,506 points)Oct 13, 2026 2:41 AM in response to Vtnz7
Start with reviewing the iPad User Guide's chapter that described FaceID setup:
Set up Face ID on iPad - Apple Support
If your iPad is not operating as expected, begin with a forced-restart - as this will often clear an isolated or post-update software issue:
Force restart iPad (models with Face ID or with Touch ID in the top button)
If your iPad doesn’t have the Home button, do the following:
If the problem persists after performing the restart, it may be necessary to reset your iPad settings. While this reset will not cause any loss of data, as a precaution, it is always wise to ensure that you have a current iCloud or iTunes backup before performing the reset:
How to back up your iPhone, iPad, and iPod touch - Apple Support
When you are happy to proceed, you can perform the reset from iPad settings:
Settings > General > Transfer or Reset iPad > Reset > Reset All Settings
If the problem still doesn’t clear, the next step is to reset the iPad to factory settings:
Restore your iPhone, iPad, or iPod to factory settings - Apple Support
Otherwise, you would be best advised to seek assistance directly from Apple Support. You can contact the Support Team using the Support link at top-right or bottom-left of this page. Alternatively and perhaps easier, you can initiate and manage your support cases using the excellent Apple Support App. If not already installed on your iPad, the App can be downloaded from the App Store:
https://apps.apple.com/app/apple-support/id1130498044
You might also visit the Genius Bar at your local Apple Store or Apple Authorised Service Provider (AASP) - where the technicians will be able to test and assess your iPad - and you can explore your available options:
User level: Level 10 (97,882 points)Oct 13, 2026 2:31 AM in response to Vtnz7
Welcome and thank you for reaching out. 🤗
There appears to be a problem with the internal true depth sensor of the Face ID panel. Only a certified Apple technician can determine the cause and offer a complete solution.
Therefore, I recommend service.
Service Checklist:
Service Appointment:
Contact Information:
Additional Support:
Good luck! 👋🏼😉
Smiliñ 😎 Brian | Community Volunteer
Originally posted at discussions.apple.com/thread/256375326