brain injury forgot apple info and phone passcode

This article tells you the various ways you can try to discover your forgotten Apple ID --> If you forgot your Apple Account primary email address or phone number - Apple Support Typically an Apple ID is an email address you have used. If you are currently using a mobile device that is logged into your account, go to Settings and tap your name at the top. Look in Keychain, and in a browser's security settings if you use it to automatically sign into Apple when using a browser.

This article outlines what to do If you forgot your Apple ID password --> If you forgot your password and can’t sign in to your Apple Account - Apple Support

or go directly to this link --> http://iforgot.apple.com

If you find you can’t sign in, reset your password, or receive verification codes, you can request account recovery (read this support article: hIf you forgot your password and can’t sign in to your Apple Account - Apple Support ) to regain access to your account. Account recovery might take a few days or longer, depending on the specific account information you can provide to verify your identity. More detail in —> Activation Lockout Issues - Apple Community

If you still need help this page provides country-specific Apple Support contact information ➞ Contact Apple Support - Apple Support

While it is possible to reset the passcode on an iPhone if you do not have it, it may still ask for account information and it will require erasing the iPhone which is obviously not what you want to do in this situation.

Jcowdough wrote:

my daughter was hurt in a car wreck and suffered a brain injury. she cant remember her account information or get in her phone. she has all her babys pictures in her phone. what do we do?

I'm sorry, but if she cannot provide the correct passcode within the number of attempts the phone allows, there is no way to get into the phone without resetting and erasing it. All data that exists only on the phone – including all photos that exist only on the phone – will be lost.

Hopefully she was

• Using iCloud Photos, or
• Making iCloud backups that included photos (if she wasn't using iCloud Photos), or
• Making backups to a Mac or Windows PC that included photos (if she wasn't using iCloud Photos)
• Backing up her photos some other way

Then maybe the photos could be saved even if the particular copies of them on her phone now were lost.

However, getting into iCloud Photos or restoring a backup from iCloud will require the ability to log into her Apple Account. Assuming that she had Find My enabled, just resetting the phone will require Apple Account credentials, to satisfy Activation Lock.