User level: Level 1 (4 points)Hey guys, I noticed a charge on my card about a month ago for more than 80 dollars. I went on Apple and it wouldn’t say the charge, I had lost my debit card and locked it so I just ignored it until now. I went on there today and it finally says what it is. It’s a subscription that had already been cancelled, is this is on 2 apps. 14.99, and 83.99. I went to refund but it won’t let me. What do I do..
[Edited by Moderator]
Posted on Oct 12, 2026 3:29 PM
User level: Level 10 (242,520 points)Oct 13, 2026 8:44 AM in response to Elacosse
Hello,
The screenshots show that both PicsArt and Retake have been cancelled. Cancelled subscriptions cannot charge you once they have been cancelled.
Your third screen shot shows one pending charge from Retake which suggests you blocked the charge at your card issuer or bank when it tried to charge you, wether this was done before or after your cancelled it its hard to say.
Where is this $80 charge you say you saw?
Apple advises that subscriptions may still renw and charge you if not cancelled more than 24 hours before they are set to renew. If you cancelled too close to the renewal period, it would have still processed the charge and cvharged your payment method.
Your subscription list will also never tell you direcdtly what any charges you see on your payment method are for. That only shows subscriptions you have, both active and recently cancelled.
To identify the charges, you usually need to go to https://reportaproblem.apple.com to see what charges that appear as "apple.com/bill" on your payment method are for.
At this point you will need to allow the pending charge for Retake to complete correctly before you can do anything else.
Once that is completed, you can try to request a refund from Apple at the reportaproblem website. Do note, refunds are at Apple's sole discretion and are not guraranteed in any way.
User level: Level 10 (462,771 points)Oct 12, 2026 3:37 PM in response to Elacosse
Elacosse wrote:
I went to refund but it won’t let me.
I am a bit confused by all those screenshots and I can't tell about which app you are asking.
Why won't it let you? Were you able to request one but it was refused, or couldn't you even request one? If you could not, did it say why not?
To me it looks like you still owe money for Picsart. You will have to pay that before you can request a refund. Once you have done that here's how to request an app or media refund from Apple (From: Request a refund for apps or content that you bought from Apple - Apple Support - see the article for more detail.) If you bought this from a third party, see: About purchases not billed through the App Store or Apple In-App Purchase - Apple Support instead.
1. Sign in to https://reportaproblem.apple.com
2. Tap or click "I'd like to," then choose "Request a refund."
3. Choose the reason why you want a refund, then choose Next.
4. Choose the app, subscription, or other item, then choose Submit.
If you were charged for a subscription that you no longer want, you can also cancel the subscription using the directions in this article --> Cancel a subscription from Apple - Apple Support
Read this support article for information about how long it takes to receive a refund (if you are granted one), and how to check the status of a refund for apps or content that you bought from Apple --> Check the status of a refund for apps or content that you bought from Apple - Apple Support
User level: Level 1 (4 points)Oct 13, 2026 9:59 AM in response to Limnos
Thank you!
Originally posted at discussions.apple.com/thread/256375102