User level: Level 1 (5 points)I bought an Apple Card but the code is unreadable, what will I do to get it back!
[Edited by Moderator]
Original Title: My number wasn’t unreadable
Posted on Oct 12, 2026 12:31 PM
User level: Level 10 (97,882 points)Oct 13, 2026 1:26 AM in response to makati288
Thank you for reaching out. 🤗
If you can't read the code on the back of your card because it's scratched or damaged, contact Apple Support. ←💳
You might need to provide:
Good luck! 👋🏼😉
Smiliñ 😎 Brian | Community Volunteer
User level: Level 10 (462,771 points)Oct 13, 2026 2:36 AM in response to makati288
This version of the link will take you to the section of the support article about what to do if your code is unreadable —> If you can't redeem your Apple Gift Card or App Store & iTunes Gift Card - Apple Support
If you can't read the code on the back of your card because it's scratched or damaged, contact Apple Support using this special link —>
https://getsupport.apple.com/?caller=kbase&PGF=PGF63003&category_id=SC0082&symptom_id=20256 then click "Get more help"
You might need to provide:
• An image of the full front and back of your card.
• A sales receipt showing when your card was purchased.
• The serial number from your card (serial numbers are located on the back of your card underneath the bar code).
User level: Level 10 (124,115 points)Oct 13, 2026 1:05 PM in response to makati288
Hello~ See the link below…
Contact Apple Support - Apple Support
You will need to contact Apple. Many scams abound and due to this I purchase my Apple Gift Cards here…
~Katana-San~
User level: Level 10 (124,115 points)Oct 31, 2026 8:25 AM in response to sulivan192
sulivan192 wrote:
The physical card was misplaced before it could be scratched, but I have the store receipt with the activation serial number. Can you freeze the lost card and issue a digital replacement
Hello~ No …we can’t freeze anything as we are your fellow forum members. Contact Apple…
Contact Apple Support - Apple Support
~Katana-San~
User level: Level 9 (64,078 points)Oct 12, 2026 12:59 PM in response to makati288
Please follow the steps in this Apple Support article.
If you can't redeem your Apple Gift Card or App Store & iTunes Gift Card - Apple Support
If after reviewing the article, and following the directions in the article, you need additional assistance please follow the link below to contact official Apple Support.
Contact Apple Gift Card Support
If you receive a request for payment using Apple Cash, or If you believe you are the victim of a scam, please contact Apple Support and report it to local law enforcement.
About gift card scams - Apple Support
User level: Level 1 (8 points)Oct 31, 2026 4:09 AM in response to makati288
The physical card was misplaced before it could be scratched, but I have the store receipt with the activation serial number. Can you freeze the lost card and issue a digital replacement
Originally posted at discussions.apple.com/thread/256375012