User level: Level 1 (4 points)Hello. today i redeemed a £20 Apple giftcard and when i tried to use it to purchase in game items like robux or primogems, it wont let me it says 'unavailable to use for in game items' and i dont want it to go for waste, so someone please help me use it for the stuff i want
Posted on Oct 12, 2026 11:13 AM
User level: Level 10 (97,882 points)Oct 13, 2026 1:34 AM in response to Sams709
Welcome and thank you for reaching out. 🤗
You can’t use the App Store if your account has unpaid balances, a pending purchase or a region mismatch.
Make sure your billing address matches your region, clear any pending charges and try again.
Check your payment method in Settings ➢ [your name] ➢ Payment & Shipping, ensure it’s valid and update if needed. Also, sign out and back into your Apple Account, then try again.
If it still fails, contact Apple Support directly.
Good Luck! 👋🏼😉
Smiliñ 😎 Brian | Community Volunteer
User level: Level 10 (124,115 points)Oct 13, 2026 1:07 PM in response to Sams709
Hello~ Try adding a functional and region appropriate valid payment method to work in tandem with your Account balance…
Add a payment method to your Apple Account - Apple Support
If needed…
Contact Apple Support - Apple Support
~Katana-San~
User level: Level 1 (4 points)Oct 13, 2026 7:30 AM in response to Smilin-Brian
Sign out of my apple id completely then try again?
Originally posted at discussions.apple.com/thread/256374988