How to get my money back or fix this issue

The people on this forum are customers like you and we have no access to your accounts. We can only advise as to things you need to do yourself.

Unless this is a scam you are seeing in an email or a message and there isn’t actually any purchase, purchases are indeed “authorized” by somebody with access to your accounts, or equipment, or with your permission.

Your first step is to try to identify the reason for, and source of, any charges. They may be perfectly valid charges you simply do not recognize. In the case of emails or messages there is the possibility they are not real at all (phishing attempts).

The support article If you see 'apple.com/bill' on your billing statement - Apple Support and the related article Get help with charges from apple.com/bill - Apple Support explain how you can check your iTunes and App Stores purchase history, cancel subscriptions (remember that these need to be canceled at least 24 hours in advance), and track possible sources of unrecognized Apple charges you may see on a bill. These may be purchases by Family Sharing members, others sharing your card (such as a spouse or partner, or a second Apple Account you have; you may not see a receipt).

The article also provides a specific link for contacting Apple if you cannot trace the source of charges, e.g., if you subscribed to something directly with a third party, see: About purchases not billed through the App Store or Apple In-App Purchase - Apple Support instead. In that case you need to work directly with the vendor, not Apple. See also: Fabulous SAS - Unethical app, please dele… - Apple Community

If you use Apple Card you may find this document helpful too ➞ If you see an Apple Services charge you don't recognize on your Apple Card - Apple Support

Also note this service: View your App Store and iTunes Store purchases directly from your financial institution - Apple Support

which may let you view Apple receipt details when you are signed into your financial institution website or mobile app .

If using Family Sharing and viewing purchase history under Report A Problem, make sure the “Apple Account” box is set to “All.” If a purchase is listed in your purchase history and you want to ask for a refund, read this article about how to request a refund for apps or content that you bought from Apple ➞ Request a refund for apps or content that you bought from Apple - Apple Support Remember that many apps have trial periods with subscriptions that then start automatically unless you cancel them in time. If a Family Sharing member made the purchase then you need to discuss this with that person. They would have to initiate any refund request.

● If neither you, nor Apple, nor a Family Sharing member can account for a charge and it ONLY appears on a bill for a charge card you alone control, you may have been the victim of card fraud. Contact your financial institution immediately. Any reimbursement would have to come from them, not Apple. More here —> Refund Rejected on fraudulent transaction - Apple Community

● Purchases can be made with your account if your Apple Account is compromised (read what to do ➞ If you think your Apple Account has been compromised - Apple Support ) or somebody else has access to your device (require a purchase password as explained in this article ➞ Require a password for purchases in the App Store and other Apple services - Apple Support ).

If a reporting a problem request is unsuccessful or you have another issue try contacting Apple. Click here ➞ Contact Apple Support - Apple Support Go to the bottom of the window and you may see options for a telephone call or chat session. This is not available in all countries and the phone numbers tend to not be international.

You can't cancel or request a refund on a Pending charge. Does anyone else have your device Passcode or are you sharing your Apple Account with anyone else?

Purchases on your device are not possible without first double clicking the side button with the amount on the screen, followed by authentication with Face ID or Passcode. If you started a Free Trial, then there is a message on that approval screen that says to avoid the subscription charge you must cancel a day before that subscription start date. It could be that you had started a free trial a month ago, or however long that free trial was, and forgot to cancel it as you had agreed to do to prevent the subscription charge. You are not guaranteed a refund because you forgot to cancel it, but it is only possible to request a refund after that charge that you have agreed to pay has been processed.

If you have given your device Passcode to someone else, then you have authorized to make purchases on your device. That could be prevented by setting a Screen Time restrictions to prevent them from making a purchase, but that would have needed to be done before they were allowed to use your device, along with the Passcode that would have been needed to authorize that purchase.

If your Apple Account is used on another device, you would be able to view that device by going to Settings > [name on top] and scroll to the bottom to view your device list. When using Two Factor Authentication, a device cannot be added there unless a verification code sent to your device has been entered. That other person would also need to know your Apple Account Password. You are responsible for the actions of others when you have allowed them to use your Apple Account.

If you want to get the date/time of that approval you can try contacting Apple directly with the link below.

Contact Apple Support - Apple Support

Hello~ We are not Apple just your fellow forum members and as expected have no access to your account. Have a look by clicking on the user tip below that was written by *MrHoffman* as it contains much helpful information all in one convenient place…

Billed, but you didn’t buy? - Apple Community

~Katana-San~

Click here for information. If the article doesn't cover them, use the link to contact Apple Support.

The people on these boards are mostly other customers and can't investigate them.

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