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JCatNYC
User level: Level 1 (4 points)

Can't Save Pre-Order Config (Duo), Apple Card Fails to Pre-Auth.

I'm trying to save my pre-order configuration for the upcoming Duo. I have an Apple gift card balance which is now waiting on Apple Pay, and I am also trading in my current iphone. At checkout, I choose all the details (color, etc..), and it then asks which payment will you be using. I choose my Apple Credit Card ending in the 4 digits, and the authorization fails (I have more than enough funds). I then choose the Apple Card, same results. The only option it let me choose was Apple Pay. Is that because the Gift Card Balance is on there? If that's the case, how do I pay the remaining balance if the other card are not authorizing? Phone/chat support listed on card did not work out (no one understood the question, based on the responses I was getting. Thanks

Posted on Oct 12, 2026 10:30 AM

3 replies

Jeff Donald
User level: Level 9 (64,078 points)

Oct 12, 2026 10:37 AM in response to JCatNYC

You can use a split payment in most cases. Any Apple Gift Card funds are on your Apple Account card, not Apple Pay. Use your Apple Account first, then use your Apple Card via Apple Pay to pay the balance. You may need to contact Apple Sales at 1-800-MY-APPLE to complete the transaction. It’s also possible that split payments are not permitted pre-order transactions.

Jeff Donald
User level: Level 9 (64,078 points)

Oct 12, 2026 1:01 PM in response to JCatNYC

This is a pre-order so payment is putting the card before the horse. Payment can’t currently be submitted and charges incurred in the interim could affect the preorder. You’ll need to wait and confirm the order, then submit payment.

JCatNYC Author
User level: Level 1 (4 points)

Oct 12, 2026 10:58 AM in response to Jeff Donald

Thanks. I'm assuming since the balance is on Apple Pay, that card has to be used first, which I'm hoping/assuming is the reason why it won't temporarily pre-auth using my Apple Credit Card. I guess at the actual pre-order date, I'll be able to pay the balance with the credit card. Apple Sales did not have an answer- they just said "leave it in your cart and don't check out". There is no cart - this is a configuration save only.

Originally posted at discussions.apple.com/thread/256374954