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AppleCare and Warranty device check requirement is unworkable.

I was prompted to perform a device check to cover an iPad for applecare and warranty. The process includes taking pictures of the IPad with another camera. I linked my iPhone 18 pro. It was impossible to satisfy the framing, lighting and stability requirements. The camera constant said then “decrease the lighting” then “glare detected” then “move closer” then “move away” then “tilt to flatten” then “center” and then started over again. One would need a professional fixed camera in a specially lighted studio to accomplish the device check. I took the iPad to an authorized service provider who was also unable to accomplish the self check, and did not know how to inform apple the device was working correctly and undamaged. If you make a support calls, they can screen share your device and run diagnostics. Why can’t they remotely device check it?

2 replies

The checks are intended to verify the physical condition of the device.


While remote diagnostics can establish that the device is not reporting any technical or performance issues - and/or the presence of unauthorised components - potential physical damage can only be established using requires visual/photographic inspection.