The Operation Can’t Be Completed - Renaming files/folders in IpadPro files app.

Hi there

Please try this

Since the Files app can occasionally experience cached system errors, offloading it forces iPadOS to clear its temporary storage and system binaries without deleting any of your locally stored data.  Make sure you have a backup of your iPad before doing this, just in case

1. Open Settings and navigate to General > iPad Storage.
2. Scroll down, locate, and tap on Files.
3. Tap Offload App and confirm.
4. Once completed, tap Reinstall App. 

Are you certain that you have not installed the Google Drive, Microsoft OneDrive or similar third-party Apps?

When you see warnings concerning "helper" Apps, these third-party Apps are often the source if the problem - the issue usually being easily remedied by signing-in to the respective service with the associated account credentials from within the App(s).

Otherwise, if your iPad is not operating as expected, try a forced-restart - as this will often clear an isolated or post-update software issue:

Force restart iPad (models with Face ID or with Touch ID in the top button)

If your iPad doesn’t have the Home button, do the following:

1. Press and quickly release the volume button nearest to the top button.
2. Press and quickly release the volume button farthest from the top button.
3. Press and hold the top button. Do not release the button until you see the Apple logo; ignore the power-off slider when seen.
4. When the Apple logo appears, release the top button.

If the problem persists after performing the restart, it may be necessary to reset your iPad settings. While this reset will not cause any loss of data, as a precaution, it is always wise to ensure that you have a current iCloud or iTunes backup before performing the reset:

How to back up your iPhone, iPad, and iPod touch - Apple Support

When you are happy to proceed, you can perform the reset from iPad settings:

Settings > General > Transfer or Reset iPad > Reset > Reset All Settings

If the problem still doesn’t clear, the next step is to reset the iPad to factory settings:

Restore your iPhone, iPad, or iPod to factory settings - Apple Support

If you are unable to clear the problem, you would be best advised to seek assistance directly from Apple Support. You can contact the Support Team using the Support link at top-right or bottom-left of this page. Alternatively you can initiate and manage your support cases from Apple devices using the excellent Apple Support App. If not already installed, the App can be downloaded from the App Store:

https://apps.apple.com/app/apple-support/id1130498044

You might also visit the Genius Bar at your local Apple Store or Apple Authorised Service Provider (AASP) - where the technicians will be able to assist with troubleshooting:

Genius Bar Reservation and Apple Support Options - Apple

If your available iCloud storage is full, unpredictable behaviour can occur. If only as one-time diagnostic exercise, consider temporarily subscribing to a 50GB iCloud+ plan - and see what happens. You may clear the immediate problem - and if nothing else, you should be able to create an iCloud backup which will safely facilitate your remaining troubleshooting. You can just as easily downgrade to the basic "free" 5GB, should you decide to do so, when you're finished.

For a small monthly subscription, you can opt for 50GB, 200GB, 2TB or more of iCloud storage. A 50GB plan is, for many, sufficient for the majority of needs - the monthly subscription being less than the cost of a cup of coffee in High Street coffee shop. If you routinely store files and photos in iCloud, the "free" 5GB storage included with a basic Apple Account is likely to be insufficient.

Manage your iCloud storage - Apple Support

Upgrade to iCloud+ - Apple Support

iCloud+ plans and pricing - Apple Support

Pretty sure I have no google drive-like apps… Checked both my apps list, and there’s nothing listed under Locations except On My Ipad and iCloud Drive which is not turned on.. I even removed WPS and Collabora Office apps that have the ability to access shared storage.

After the forced restart, I can rename a folder a couple times before the errors start.. I do see the files app menu shuffling, as if its reindexing or something… All my favorites go away and come back.

I do not have enough iCloud storage for an online backup, and I can’t successfully connect my Ipad to my Mac, probably from the same reason my IPad doesn’t recognize attached usb sticks.. Only way I’ve been able to save off files is to airdrop them to my Mac.. Not sure I’m bold enough to risk a reset without a full backup… Might be time for the Genius bar or new device…

Thank you….

Only using 225MB of my 5GB iCloud storage, so that’s not an issue. Was finally able to connect & backup my iPad to our iMac after an iMac software update, but have not yet attempted to reset the iPad. Not looking forward to losing all my settings just yet..

Offloaded the Files App and Reinstalled… Same issue…