Expired certificate prevents printing from Pages and Preview after update

HP likely has an error in their firmware.

The fix would be new printer firmware with a properly re-issued updated self-signed certificate. To check for any available firmware updates, see page 24 of the printer manual, usually using the embedded web server. To get to the embedded web server, specify the IP address of the printer in the address bar in Safari. See page 25 in the printer manual for the password.

I’d expect y’all have already checked for firmware updates during your ongoing support discussions, but, well, here we are.

The likely workaround is to reset the printer network settings (page 10 of the printer manual), and to then remove and re-add the printer from the clients.

Printer manual: https://h10032.www1.hp.com/ctg/Manual/c07773131.pdf

maarten285 wrote:

My HP ENVY 7900 series gives expired certificate in the print centre.

I can't print anymore from Word, Pages, Preview etc.

Only the HP app prints so the printer is OK, network etc is OK

It is a problem that occurred since the last update about a week ago or so

Kind regards,

Maarten

see if this gets you any further—

update the expired printer certificate using these steps:

—>Systems Settings>Printers & Scanners

Printer name & select Printer Info>Options and Supplies

Show Printer Web Page;

if necessary make a security exception to continue Under Security> Certificates>Configure

Choose Create a New Self-Signed Certificate

(Edit the validity period if necessary) and click Finish

Solve printing problems on Mac

Solve printing problems on Mac - Apple Support

You can try choosing AirPrint instead of Secure AirPrint when adding the printer.

AddPrinter hold the Option key down while selecting the printer>>show both AirPrint and Secure AirPrint in the Use menu.

MrHoffman,

Thanks for the reply.

HP has surely an error in their update.

I've checked for updates in the EWS, update are up to date

I have reset the network settings, I've reset the printer to factory settings

i have added the printer again and again in several different ways, by the IOS printer settings, by the HP app, tried automatically, tried manually (wich was a disaster....)

Nothing worked, the only thing that works is the workaround to save the document as a PDF and then import the document in the HP app......

Kind regards,

Maarten de ***

[Edited by Moderator]

Is the date and time setting in the printer correct?

Can you post screenshots of the failing certificate from the printer, less all the big wads of characters, and less any personally-identifying text?

Thanks for the reply, but I've tried this.

New certificates on the printer, printer removed, emptied the printer queu, added new printer. etc etc.

Nothing helped.

HP points at Apple, Apple points at HP, Gemini said that I'm squeezed between two tech giants.

It seems that the latest printer update by HP is not recognized as safe by Tahoe 26.6.2 so the software is blocking any communication to he printer.

The only way to print is by exporting documents to PDF files and then use the HP app, direct printing from MS Word, Pages, Preview etc does not work at this moment

The HP app uses a form of direct printing over the on via Bluetooth.

But saving documents and printing them from another app is not the way it should work

Kind regards

Maarten de Rijke

This morning (I live in the Netherlands, so GMT +1) the network connection was lost, I reconnected the printer to the network and tried to print a document from MS Word.

Surprisingly it printed without any error.

So I can't reproduce the error about the expired certificate in the print centre on the MacBook.

As said, I live in the Netherlands, but I hope you know your way around the certificate.

I tried to explain the starting date and the expiring date.

Although the issue seems to be disappeared, I am afraid it will return, because I had the same issue last week, also on a Monday.....

Kind regards,

Maarten

Yes, that's one of the first thing to check, just before the renewing the personal certificate