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2Wanderingtheworld
User level: Level 1 (10 points)

Setting App not responding to touch, but everything else is

Installed update 27.0.1 on my M5 ipad pro and now the Settings App will open but does not respond to touch. The screen responds and I can swipe to close it but nothing works when I touch the app. Everything else works fine and so far all other apps work including control center which give me some control over screen and Wi-Fi, etc. I have done a reset and it still does not work. I connected it to a Pc and did the reinstall of the OS and still not working. Anyone got any ideas on what to do next before I have take it in?

Posted on Oct 12, 2026 4:01 AM

3 replies

LotusPilot
User level: Level 10 (334,506 points)

Oct 12, 2026 7:00 AM in response to 2Wanderingtheworld

If your iPad is not operating as expected, try a forced-restart - as this will often clear an isolated or post-update software issue:


Force restart iPad (models with Face ID or with Touch ID in the top button)

If your iPad doesn’t have the Home button, do the following:

  1. Press and quickly release the volume button nearest to the top button.
  2. Press and quickly release the volume button farthest from the top button.
  3. Press and hold the top button. Do not release the button until you see the Apple logo; ignore the power-off slider when seen.
  4. When the Apple logo appears, release the top button.




When performed correctly, the iPad will restart.


If the problem persists after performing the restart, it may be necessary to reset your iPad settings. While this reset will not cause any loss of data, as a precaution, it is always wise to ensure that you have a current iCloud or iTunes backup before performing the reset:

How to back up your iPhone, iPad, and iPod touch - Apple Support


When you are happy to proceed, you can perform the reset from iPad settings:

Settings > General > Transfer or Reset iPad > Reset > Reset All Settings


If the problem still doesn’t clear, the next step is to reset the iPad to factory settings:

Restore your iPhone, iPad, or iPod to factory settings - Apple Support


Otherwise, you would be best advised to seek assistance directly from Apple Support. You can contact the Support Team using the Support link at top-right or bottom-left of this page. Alternatively you can initiate and manage your support cases from Apple devices using the excellent Apple Support App. If not already installed, the App can be downloaded from the App Store:

https://apps.apple.com/app/apple-support/id1130498044


You might also visit the Genius Bar at your local Apple Store or Apple Authorised Service Provider (AASP) - where the technicians will be able to test and assess your iPad - and you can explore your available options:

Genius Bar Reservation and Apple Support Options - Apple

Smilin-Brian
User level: Level 10 (97,882 points)

Oct 14, 2026 2:01 AM in response to 2Wanderingtheworld

Welcome and thank you for reaching out. 🤗


There appears to be a problem with the internal display panel. Only a certified Apple technician can determine the cause and offer a complete solution.


Therefore, I recommend service.


Service Checklist:


Service Appointment:


Contact Information:


Additional Support:


Good luck! 👋🏼😉

Smiliñ 😎 Brian | Community Volunteer

2Wanderingtheworld Author
User level: Level 1 (10 points)

Oct 12, 2026 4:05 PM in response to 2Wanderingtheworld

I tried the force reset several time with no luck, did the restore and also still not working! Made Apt for Genius Bar hopefully they can clear it up!

Originally posted at discussions.apple.com/thread/256374693