A black dot recently appeared out of nowhere on my screen. I took it to the Apple Store, and the techs confirmed there is no physical or water damage. But since my warranty expired 5 months ago, they quoted me 1,300 AED for a new screen.
I've been an Apple customer for years, and it's really disappointing to experience a hardware failure like this on a Pro device just outside the warranty window. I take great care of my phone, and it feels unfair to pay for what is clearly a manufacturing defect.
The store rep mentioned that Apple sometimes makes exceptions for rare defects like this. Given the pristine condition of my phone, I'd really appreciate it if you could look into authorizing a repair exception for me.