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Iphone 16 Pro Screen Defect right after warranty expire

A black dot recently appeared out of nowhere on my screen. I took it to the Apple Store, and the techs confirmed there is no physical or water damage. But since my warranty expired 5 months ago, they quoted me 1,300 AED for a new screen.


I've been an Apple customer for years, and it's really disappointing to experience a hardware failure like this on a Pro device just outside the warranty window. I take great care of my phone, and it feels unfair to pay for what is clearly a manufacturing defect.


The store rep mentioned that Apple sometimes makes exceptions for rare defects like this. Given the pristine condition of my phone, I'd really appreciate it if you could look into authorizing a repair exception for me.

6 replies

We are apple users and we are not working for apple In any way. You must talk about this to apple, so please contact them to get further support on the issue. I am sorry this has happened to you


Contact - Official Apple Support


A perfect semi-circular spot on the edge of the display is unlikely to be a screen defect. it is far more likely to be a button of some description.


What happens when you press it?


The semi-circle button on the edge of your iPhone display is likely the AssistiveTouch feature, which provides an on-screen button for easier access to various functions. You can adjust its size and opacity in the accessibility settings if needed.


Settings > Accessibility > Touch ...

Assistive Touch OFF


should make it go away if you don't want it.



AmirTharwat wrote:
A black dot recently appeared out of nowhere on my screen. I took it to the Apple Store, and the techs confirmed there is no physical or water damage. But since my warranty expired 5 months ago, they quoted me 1,300 AED for a new screen.
I've been an Apple customer for years, and it's really disappointing to experience a hardware failure like this on a Pro device just outside the warranty window. I take great care of my phone, and it feels unfair to pay for what is clearly a manufacturing defect.
The store rep mentioned that Apple sometimes makes exceptions for rare defects like this. Given the pristine condition of my phone, I'd really appreciate it if you could look into authorizing a repair exception for me.


Hi, Apple online has no authority to grant exceptions to Apple’s warranty policies. Your best way to seek an exception is to contact an Apple Retail Store and speak with a member of the management team. Under rare circumstances they may be able to offer a discounted repair or replacement.


It sounds like you went to an Authorized Apple Reseller and not an Apple Retail Store.


Genius Bar Reservation and Apple Support Options - Apple


AmirTharwat wrote:
A black dot recently appeared out of nowhere on my screen. I took it to the Apple Store, and the techs confirmed there is no physical or water damage. But since my warranty expired 5 months ago, they quoted me 1,300 AED for a new screen.
I've been an Apple customer for years, and it's really disappointing to experience a hardware failure like this on a Pro device just outside the warranty window. I take great care of my phone, and it feels unfair to pay for what is clearly a manufacturing defect.
The store rep mentioned that Apple sometimes makes exceptions for rare defects like this. Given the pristine condition of my phone, I'd really appreciate it if you could look into authorizing a repair exception for me.

Sorry, but as WheelieNick suggests, this is a user to user only forum. We can't look into anything for you. This is a great example of why purchasing AppleCare+ within 60 days of buying a new iPhone is a good investment. Had you done so, this wouldn't be an issue for you. You gambled and lost in this case. You can certainly ask for a goodwill screen replacement, but such exceptions are extremely rare.

Elsewhere it was stated: "This is a great example of why purchasing AppleCare+ within 60 days of buying a new iPhone is a good investment"


This issue would have been covered by AppleCare+ but I don't think it is necessarily something I would recommend unless you really can't budget for the occasional failure of this kind or are truly careless with equipment. Yes, not having Applecare means you are carrying the risk but in the long run the only winners with extended warranties are the companies who issue them. We have purchased 4 iPhones in our time and with what we saved by not purchasing Applecare on the first 3 we were able to buy the 4th iPhone with what we had saved. We just make sure we have enough in our savings that should something happen that we can afford to cover the costs.

Limnos wrote:
Elsewhere it was stated: "This is a great example of why purchasing AppleCare+ within 60 days of buying a new iPhone is a good investment"
This issue would have been covered by AppleCare+ but I don't think it is necessarily something I would recommend unless you really can't budget for the occasional failure of this kind or are truly careless with equipment. Yes, not having Applecare means you are carrying the risk but in the long run the only winners with extended warranties are the companies who issue them. We have purchased 4 iPhones in our time and with what we saved by not purchasing Applecare on the first 3 we were able to buy the 4th iPhone with what we had saved. We just make sure we have enough in our savings that should something happen that we can afford to cover the costs.

You are more than welcome to disagree with me. But I can tell you AppleCare+ has saved me $$ on more than one occasion.