Unofficial archive. This is a read-only, community-run archive of the Apple Support Community. It is not affiliated with or endorsed by Apple Inc.

billing problem

Hello, I’m having a problem with payments. I cancelled the subscription, and I no longer have that specific account or the app, yet it is still trying to charge my account.

2 replies

Click on this link to learn "How to cancel a subscription from Apple." --> Cancel a subscription from Apple - Apple Support - "If you signed up for a free or discounted trial subscription and you don't want to renew it, cancel it at least 24 hours before the trial ends." At this stage the renewal is considered a purchase


You will have to pay what you owe. If you wish to pursue a refund, follow the directions in this support article about how to request a refund for apps or content that you bought from Apple ➔ Request a refund for apps or content that you bought from Apple - Apple Support The likelihood of you getting a refund may vary greatly from region to region as provided in section B of Legal - Apple Media Services - Apple . Typically refunds are entirely discretionary and not guaranteed. Special terms may apply for some countries: About canceling subscriptions in Germany, Israel, South Africa, or Türkiye - Apple Support


How do you not have that 'specific account'? Charges are made to a account. It cannot be deleted if you owe money. If you gave away a device that is still signed into your account you can still cancel subscriptions and make payments online (Cancel a subscription from Apple - Apple Support) (note if you gave the account away then you may have bigger problems in store for you; see: What to do before you sell, give away, or trade in your iPhone or iPad - Apple Support)




Welcome and thank you for reaching out. 🤗


You’re likely still being charged because the subscription wasn’t fully canceled before the next billing cycle.


To resolve this, go to Settings, [your name], select Subscriptions and confirm that your subscription is canceled.


Then, visit reportaproblem.apple.com, sign in, find the charge and request a refund explaining why you canceled the subscription.


If you need more help, contact Apple Support directly.


Good Luck! 👋🏼😉

Smiliñ 😎 Brian | Community Volunteer