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AppleCare does not help!

I recently experienced damage to my AirPods Pro 3 case when my child threw it from the car window onto the highway. I did not notice until I was several miles away. After learning this, I contacted Apple because I have AppleCare for my AirPods Pro 3. I used the Find My app and confirmed the case was on the highway. Traffic and congestion made retrieval impossible. However, Apple policy required the damaged case, so I was asked whether I could still recover it from the highway—an absurd request. Given my unusual situation, I had to pay full price for a replacement case. It is surprising that AppleCare offers no exceptions to this rule, particularly for life-threatening circumstances. The warranty product has serious gaps in coverage that it’s not even worth having AppleCare for this product! APPLE please fix this!!!!

2 replies

That would fall under loss, not accidental damage; Apple doesn't cover that for AirPods. For reference, the people on these boards are mostly other customers.


(265206)

Hello~ AppleCare does not cover theft nor loss. The answer here is simply don’t give your child your AirPods again. Your frustration will not be seen by Apple here…it’s just us …your fellow forum members.


~Katana-San~