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Activation lock don't have receipt what should I do!?

Yes I have been activation locked I already contacted apple they said to put in a support ticket to get unlocked I don't remember my account ifd or my password I bought second hand with a vendor if I can't find my receipt point me in the right direction if they don't accept the activation unlock


4 replies

Apple has two related features, Activation Lock ( Activation Lock for iPhone and iPad - Apple Support ) and Find My ( iCloud - Find My - Apple ), which effectively prevent anyone else from using an iPhone, iPad, or iPod touch if it's ever lost or stolen. Deactivation of either requires knowing the Apple ID (email address, or possibly a telephone number in some countries) and password that set the feature, or by placing a special request to Apple to reset the device. This Apple Account information essentially defines the current ownership of the device.


Here are additional resources if you are the account owner or have an Apple accepted proof or purchase:


● Read this article for disabling Find My if Activation Lock has not yet engaged --> Turn off Find My on your devices and items - Apple Support , or this one to learn how to remove Activation Lock either on the device itself or on the web --> How to remove Activation Lock - Apple Support


● Help with a missing Apple ID or password:

• For help with a forgotten Apple ID (this is likely an active email address or one used in the past), click here --> If you forgot your Apple Account primary email address or phone number - Apple Support

• For help with a forgotten Apple Account password, click here --> If you forgot your password and can’t sign in to your Apple Account - Apple Support

• If the previous owner is deceased, read —> Request access to a deceased family member’s Apple Account - Apple Support

● Reset device if you can prove to Apple's satisfaction you are the owner:

Apple can completely reset a device if a person can provide sufficient evidence of valid ownership. This is done online* at: Activation Lock support request - https://al-support.apple.com/#/additional-support Apple says, "Proof of ownership documentation is required," but does not provide many details in the article as to what is acceptable proof. Prior to this official service Apple typically required the original receipt** issued by Apple or an Apple Authorized Reseller. Note that while this will let you get use of the device again, it will not help you with lost access to an account. In addition, Apple will not reset if Lost Mode is set on a device.


* There is a special link for this service. To save time you should use it instead of https://getsupport.apple.com/

**Apple recommends you keep your receipt after you buy an Apple device. --> Keep your receipt after you buy an Apple device - Apple Support


If neither of those work then Apple cannot help you and your only direction then is to recycle the device. From the very bottom of Apple Trade In - Apple :

"Does Apple offer recycling?

Yes. Apple Trade In lets you recycle any Apple device (including devices from Apple-owned brands) at any Apple Store and on Apple for free. That includes your batteries and old electronic products as well as free, on-demand packaging recycling for our commercial, education, and institutional customers. When we receive your device, it will be thoroughly inspected to determine if components can be recycled or reused. Whether recycled or reused, all activities relating to the processing of your device will be managed in an environmentally responsible way."

When considering future purchases read these:

The All Too Common SAD Reality of Buying … - Apple Community

If you want to buy a preowned iPhone - Apple Support





Zer0Kool1 wrote:
Yes I have been activation locked I already contacted apple they said to put in a support ticket to get unlocked I don't remember my account ifd or my password I bought second hand with a vendor if I can't find my receipt point me in the right direction if they don't accept the activation unlock


Return the device and get your money back – if you safely can. If you can't get your money back, turn the device in to the police (with information about the sale) or recycle it responsibly. It will never work properly for you.


Without knowledge of the required Apple Account credentials, or the assistance of the owner to whom the device is locked, you cannot remove the Activation Lock (anti-theft lock).


Without the original receipt, Apple won't remove the Activation Lock. Even if you have the original receipt, Apple will only consider removing the lock on a device that is not in Lost Mode. If the owner has marked the device as lost, or stolen, the lock will remain in place to protect the interests of that owner.


Also see: The All Too Common SAD Reality of Buying a Used iPad/iPhone – Apple Community

Check your web browser autofill entries, the Keychain or Passwords application, and other records, or use Apple's iForgot service, or contact their Account Security team.


If you can't get back into that Apple Account, you won't be able to use that unit. The activation lock is an anti-theft measure.


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There’s no direction to point you to. Activation Lock is for hardware like an iPhone. If your Apple Account has been locked that’s a different story altogether. So which is it?


If your Apple Account is locked, not active, or disabled - Apple Support


How to remove Activation Lock - Apple Support


If you forgot your password and can’t sign in to your Apple Account - Apple Support


If you forgot your Apple Account primary email address or phone number - Apple Support


Activation Lock cannot be bypassed, cannot be worked around, cannot be removed without the proper information. You say you purchased something second hand from a “vendor”. Try to get your money back or locking that recycle the device roperyl as your will never be able to regain access to it. Sorry.