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Deleting unverified CC# from my Apple account

I have a credit card linked to my account, but the number was stolen so we had to get a new number. I can plug the new number into the account, but I can’t delete the old one. It keeps saying I have to verify the old card with the CVV number. I shredded the old card so I don’t have the CVV number. How can I remove the old card? This is super frustrating. I’m stuck in a security loop/stuck token state! Only been trying for an hour. Arrgh! >:(

3 replies

Thanks for answering. Yes, I’m SURE it was telling me to verify the old card. I had already added and verified the new one. Just needed to remove the old one. Today isn’t not telling me to verify it, but it’s now saying it’s a “Family Shared Payment” and I cannot click on it (yesterday I could and I could tap and see details and where I was supposed to type in the CVV). It did NOT tell me that yesterday, otherwise I would have asked my husband to check it. He’s now checked and he was able to delete it.

Again, thanks for answering.

I have never heard of having to enter a CVV to delete a card, nor does Apple mention it. As you sure it isn't when entering the new card?


See this article for information about updating payment methods on various platforms (iPhone, Mac, etc.): If you need to change or update your Apple Account payment method - Apple Support


Here is how you update your payment method on an iPhone or iPad:

1. Open the Settings app.

2. Tap your name.

3. Tap Payment & Shipping (formerly Media & Purchases). You might be asked to sign in with your Apple ID.

4. Tap Add Payment Method, enter the new payment method, then tap Done.

5. Tap Edit.

6. Tap the red delete button next to the old payment method, then tap Delete.


Also note:

1) ”If you change your address, the credit or debit card information that you use with your Apple Account might be automatically updated by your financial institution, and you don't need to take action.” (More about that here Protecting against fraudulent Apple.com c… - Apple Community )

2) “If there's an issue [such as you having a subscription or being a Family Sharing Organizer], add a new card first, then remove the old card."


You're welcome. Glad you got it sorted out.