Unofficial archive. This is a read-only, community-run archive of the Apple Support Community. It is not affiliated with or endorsed by Apple Inc.

FaceTime mutes other person on iPhone 15 when I speak despite settings

Hello everyone-

While I am on the phone with someone using FaceTime, it completely mutes the other person while I speak. This makes it incredibly difficult to hold a conversation because often times, background noise on my end will cause this feature to trigger and completely mute the other person. It is incredibly frustrating and I would like to turn this feature off.

Heres the issue:

I have read through posts about this exact problem, seen the feedback those users have received, and applied it to my phone. I have turned off noise cancellation, voice isolation, and audio ducking. Nothing works. It still happens.


I have an iPhone 15.


Am i doing something wrong? Are other people also having this issue? What can I do to turn this feature off???

1 reply

Hi there


Please try this


  • Switch Audio Modes via Control Center: While on a FaceTime call, swipe down from the top right of your screen to open the Control Center, tap Mic Mode (or Audio Effects), and switch it explicitly to Standard instead of Voice Isolation or Automatic. 
  • Use Earbuds or Headphones: Plug in wired headphones or connect AirPods. Isolating the speaker output from your microphone stops the phone from triggering the anti-feedback mute algorithm. 
  • Hold the Phone to Your Ear: Avoid using speakerphone so the earpiece speaker is physically distanced from the primary microphone.