Hello, I need help with an accidental Canva Pro subscription charge of IDR 95,000.
I did not intend to purchase or continue this subscription. I only used Canva to create a birthday template, and I was not aware that I would be charged for a monthly subscription.
Unfortunately, my refund request and appeal have been denied. This unexpected charge has caused me financial difficulty because the money was intended for my essential daily needs, including food.
I sincerely ask if there is any way my situation can be reviewed again or if there are any further steps I can take to request a refund. I do not wish to continue this subscription, and I would be very grateful if the IDR 95,000 could be returned.
I understand that refunds are subject to Apple’s policies, and I respectfully ask for guidance on any available options.
Thank you for your time and understanding.
