Hello Apple Support,
I recently purchased a MacBook Air (M2, 2022), and I checked its serial number on your official coverage website.
The website shows the purchase date as April 1, 1978, and the warranty expiration date as April 2, 1978. These dates are clearly incorrect, as the MacBook Air M2 was released in 2022.
The seller informed me that this MacBook was an Apple replacement device, provided in exchange for another device, and that it was not refurbished.
Could you please help me with the following questions?
- Why does your system show an incorrect purchase date?
- Can you confirm whether this MacBook was issued as a replacement device through Apple’s service program?
- Is the device eligible for any remaining warranty or service coverage?
- Can the purchase date or warranty information be corrected if necessary?
I can provide the serial number, screenshots of the coverage page, and any available purchase or service documents.
Serial number is D6***VX6
Thank you for your assistance.
[Edited by Moderator]